Criex's Privacy Policy — Your Information, Our Responsibility

Criex (criex.bar) is one of Bangladesh's most trusted online gaming platforms. We believe every player's privacy is a fundamental right. This Privacy Policy explains how Criex collects, uses, and safeguards your personal information.

Whenever you register, log in, play games, or use any service on the Criex platform, certain information is naturally collected. You have every right to know how that information is being used, and Criex's Privacy Policy exists to ensure exactly that transparency.

This privacy policy has been developed in accordance with international data protection standards (GDPR) and applicable local laws. By using Criex, you agree to this policy. If anything is unclear, feel free to contact our support team — we are always happy to assist.

Criex collects only the information required to deliver our services. We always avoid gathering unnecessary data. A detailed breakdown of what we collect is provided below.

Information provided directly by you:

• Full name, date of birth, and gender
• Mobile number and email address
• Home address and district
• National ID (NID) or passport number (for KYC purposes)
• Payment method details (bKash / Nagad / Rocket number)

Automatically collected information:

• IP address and device type
• Browser type and version
• Time spent on the platform and pages visited
• Gaming History & Transaction Details
• Login and logout times

Criex uses your information solely for specific, legitimate purposes. No data is used for any other purpose without your consent. Each use case is clearly outlined below.

• Creating and managing accounts and verifying identity
• Processing deposits, withdrawals, and financial transactions
• Providing gaming services and customer support
• Managing bonuses, promotions, and loyalty points
• Preventing fraud, money laundering, and unauthorized access
• Platform security and technical improvements
• Meeting legal obligations and satisfying the requirements of licensing regulators
• Analytics and research to improve service quality

Criex never shares your information with third parties for marketing or advertising purposes. Any promotional emails or SMS messages sent are strictly related to Criex's own offers, and you can opt out of such communications at any time.

Criex never sells your personal information to third parties. However, limited data may be shared with specific partners in certain circumstances necessary for operating our services.

Circumstances in which your data may be shared:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket for processing transactions
• Game Providers: Live Casino and slots game technology partners receive limited session data
• KYC verification services: Trusted verification partners to confirm your identity
• Legal authorities: Under a court order or lawful request from a government authority
• Business Restructuring: In the event of a Criex merger or acquisition

In all cases above, third parties are given only the minimum information necessary to perform their specific functions. They are also bound by strict confidentiality agreements with Criex.

Criex follows industry-leading security standards to keep your data safe. Our technical and administrative safeguards are updated on a regular basis.

• SSL/TLS Encryption: 256-bit encryption applied to all data transfers
• Firewall Protection: Multi-layer firewall to prevent DDoS attacks and unauthorized access
• Two-Factor Authentication (2FA): Secondary verification triggered when suspicious access to an account is detected
• Security Audit: Regular system audits conducted by third-party security specialists
• Data Backup: Encrypted data backups to secure servers on a daily basis
• Access Control: Only authorized staff can access specific data

While we take every measure to protect your data, no system is completely impenetrable. You are also responsible for keeping your password secure and avoiding logins from unfamiliar devices.

Criex uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions correctly.

You can control or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working properly and may affect your login session.

Criex retains your data only for as long as necessary. Information that is no longer needed is not kept indefinitely.

• Account information: For the full duration the account remains active
• Financial transaction records: Up to 5 years as required by law
• KYC documents: Up to 5 years after account closure
• Gaming Logs & History: Up to 2 years for dispute resolution
• Cookies & Session Data: Automatically deleted after the specified period expires
• Support Conversations: Up to 1 year after resolution

If you close your account and request deletion of your data, all information beyond what is legally required will be permanently deleted within 30 days. However, certain financial records must be retained as required under anti-money laundering laws and tax authority regulations.

Every Criex member has specific rights regarding their personal data. These rights are granted in accordance with international data protection regulations.

To exercise any of these rights, contact the Criex support team. Once your identity is verified, your request will be processed as quickly as possible — typically within 30 days.

Criex is an 18+ platform. We never knowingly collect information from anyone under 18. Age is verified at registration and confirmed through identity documents during the KYC process.

• Users under the age of 18 are not permitted to register on Criex
• Any account identified as belonging to a minor will be suspended immediately
• Parents or guardians may submit a complaint regarding a minor's account
• Any data found to belong to a minor will be deleted without delay

Criex works with a number of trusted third-party service providers to operate the platform. Strict agreements govern all data sharing with these partners.

• Game Providers: World-class game providers including Evolution and Pragmatic Play use session data
• Payment Gateway: bKash, Nagad, and Rocket have their own privacy policies
• Analytics Service: Anonymized data is used to analyze user behavior
• All Partners: Bound by an equivalent privacy agreement with Criex

Criex is not responsible for the privacy practices of third-party websites. We recommend reading the privacy policy of any external site before you visit it.

Criex reserves the right to update this Privacy Policy as needed. Revisions may be made to reflect changes in law, technology, or our services.

• You will be notified via email or on the platform before any significant changes take effect
• The date of any changes will be clearly displayed at the top of the page
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy
• Previous versions of the policy are available upon request

If you have any questions, concerns, or complaints regarding this privacy policy, please reach out directly to the Criex data protection team. We are always here to help.

After a complaint is submitted, Criex will verify your identity and take appropriate action. Our goal is to respect every member's privacy and resolve any issue promptly and transparently.